Legal

1. Introduction & Scope

This Privacy Policy explains how Renkara Media Group ("Renkara," "we," "us," or "our") collects, uses, shares, and protects your personal data when you use the AccelaStudy® AI application and related services (collectively, the "Service").

This policy applies to all users of the Service worldwide, including users in the European Economic Area (EEA), the United Kingdom (UK), the State of California, and all other jurisdictions. Where local laws grant you additional rights, those rights are described in the relevant sections below.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. Where we rely on consent as a legal basis for processing, we will obtain your explicit consent before collecting or processing your data.

2. Data Controller

The data controller responsible for your personal data is:

Renkara Media Group Email: privacy@renkara.com General Support: support@renkara.com

For GDPR-related inquiries, you may also contact our Data Protection Officer at the email address listed in Section 14.

3. What Personal Data We Collect

3.1 Data You Provide Directly

3.2 Data We Collect Automatically

3.3 Data We Do Not Collect

We do not collect precise geolocation data, biometric data, financial account numbers, government-issued identification numbers, or health information.

4. How We Use Your Data

We process your personal data only for the purposes described below. For users in the EEA/UK, we identify the lawful basis under GDPR Article 6 for each purpose.

Where we rely on legitimate interest, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms.

5. Cookies and Tracking Technologies

5.1 Mobile Application

The AccelaStudy® AI mobile application does not use browser cookies. We use a device vendor identifier (Device ID) to associate your device with your account and to collect analytics data.

5.2 Website

If you visit our website, we may use:

• Strictly Necessary Cookies: Required for the website to function (e.g., session management). These do not require consent under ePrivacy rules.
• Analytics Cookies: Used to understand how visitors interact with our website. These are only set with your prior consent, in compliance with the ePrivacy Directive.

You can manage your cookie preferences through your browser settings or through any cookie consent mechanism presented on our website. Withdrawing consent for non-essential cookies will not affect the functionality of the Service.

5.3 Do Not Track

We honor Do Not Track (DNT) browser signals. When we detect a DNT signal, we do not load non-essential tracking technologies.

6. Third-Party Services and Data Sharing

We share your data with the following third-party service providers, solely for the purposes described. We do not sell your personal data.

6.1 Service Providers

Each service provider is bound by a Data Processing Agreement (DPA) that requires them to process your data only on our instructions and in compliance with applicable data protection law.

6.2 Other Disclosures

We may also disclose your personal data:

• Law enforcement requests: In response to a valid subpoena, search warrant, court order, or other lawful request from a government authority. This includes requests issued under the U.S. Stored Communications Act as amended by the CLOUD Act (see Section 7.2 below).
• National security requests: In response to National Security Letters (NSLs) or orders issued under the Foreign Intelligence Surveillance Act (FISA), to the extent permitted and required by law. We may be prohibited from disclosing the existence of such requests.
• Safety and rights protection: To protect the rights, property, or safety of Renkara, our users, or the public.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case the acquiring entity will be bound by this Privacy Policy with respect to your data.

Our commitments regarding government data requests:

• We review every government request for legal validity and sufficient scope before producing any data.
• We challenge requests that we determine to be overly broad, legally deficient, or otherwise inappropriate, including by seeking to narrow the scope of the request or by filing a motion to quash where warranted.
• We will notify affected users of a government data request before producing their data, unless we are legally prohibited from doing so (e.g., by a court-issued gag order or the terms of a National Security Letter). When a non-disclosure obligation expires, we will promptly notify the affected user.
• We produce only the specific data responsive to a valid request — we do not provide bulk or indiscriminate access to our systems or databases.

We do not share your data with third parties for their own marketing purposes.

7. International Data Transfers

7.1 Transfer Mechanisms

Renkara is based in the United States. If you are located outside the United States (including in the EEA or UK), your personal data will be transferred to and processed in the United States.

We protect international transfers of personal data using the following safeguards:

• Standard Contractual Clauses (SCCs): We use the European Commission's Standard Contractual Clauses (as supplemented where required) for transfers of personal data from the EEA to the United States.
• UK International Data Transfer Agreement (IDTA): For transfers from the UK, we use the UK Addendum to the EU SCCs or the UK IDTA as appropriate.
• Supplementary measures: We implement the additional technical and organizational measures described in Section 7.3 to ensure an adequate level of protection for your data.

You may request a copy of the relevant transfer safeguards by contacting us at privacy@renkara.com.

7.2 U.S. CLOUD Act Disclosure

Renkara is a United States corporation. As such, Renkara and its U.S.-based sub-processors (including Amazon Web Services and Twilio/SendGrid) are subject to the Clarifying Lawful Overseas Use of Data Act (CLOUD Act), enacted in 2018 as an amendment to the U.S. Stored Communications Act (18 U.S.C. § 2713).

What this means for your data:

• Under the CLOUD Act, U.S. law enforcement authorities may compel Renkara or its U.S.-based sub-processors to produce user data in response to a valid warrant, subpoena, or court order, regardless of whether the data is stored inside or outside the United States.
• This means that even if your data is physically stored in a data center located in the European Union or another jurisdiction, it may still be subject to disclosure under U.S. legal process.
• The CLOUD Act applies to the content of communications and stored data, as well as to non-content metadata (e.g., subscriber information, session records, IP addresses).

Our position and safeguards:

• We will not voluntarily disclose user data to any government authority absent a valid and binding legal process.
• We evaluate all U.S. government data requests against applicable law, including by assessing whether the request conflicts with the laws of the country where the data subject resides (including GDPR). The CLOUD Act provides a mechanism for providers to challenge requests that create such conflicts, and we will invoke that mechanism where appropriate.
• We maintain the commitments described in Section 6.2 regarding review, challenge, and notification of government data requests.

For EEA and UK users: We recognize that the CLOUD Act was identified by the Court of Justice of the European Union (in Schrems II, Case C-311/18) as a factor relevant to the assessment of U.S. data protection standards. We address this through the supplementary measures described in Section 7.3, in accordance with the European Data Protection Board's recommendations on supplementary transfer measures (Recommendations 01/2020).

7.3 Supplementary Measures for International Transfers

In addition to the Standard Contractual Clauses, we implement the following supplementary technical and organizational measures to protect personal data transferred from the EEA/UK to the United States:

Technical measures:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Internal service-to-service communications within our infrastructure are also encrypted.
• Encryption at rest: All personal data stored in our databases and cloud infrastructure is encrypted at rest using AES-256 encryption with keys managed through AWS Key Management Service (KMS). Encryption keys are access-controlled and rotated regularly.
• Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. We use role-based access controls, multi-factor authentication for all administrative access, and centralized credential management through AWS Secrets Manager.
• Pseudonymization: Where technically feasible, we pseudonymize personal data so that it cannot be attributed to a specific individual without the use of additional information, which is kept separately and subject to additional access controls.

Organizational measures:

• Government access assessment: We have conducted a transfer impact assessment evaluating the risk of government access to transferred data under U.S. law. This assessment considers the legal framework (including the CLOUD Act, FISA, and Executive Order 12333), the practical likelihood of access given the nature and volume of data we process, and the effectiveness of our technical measures.
• Commitment to challenge: As described in Section 6.2, we will challenge government data requests that we assess to be overly broad, legally deficient, or in conflict with EU/UK data protection law.
• User notification: We will notify affected data subjects of government access requests unless legally prohibited, and will seek to lift any non-disclosure obligations as soon as legally permissible.
• Data minimization: We collect and retain only the personal data necessary for the purposes described in this policy (see Section 8), reducing the volume of data potentially subject to government access.
• Sub-processor oversight: Our Data Processing Agreements with sub-processors require them to implement equivalent technical and organizational measures and to notify us promptly of any government data requests they receive relating to our users' data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specific retention periods are:

When the retention period expires, we securely delete or anonymize the data. You may request deletion of your data at any time (see Sections 9 and 10).

9. Your Rights Under GDPR (EEA and UK Users)

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) and the UK GDPR:

1. Right of Access (Art. 15): You may request a copy of the personal data we hold about you.
2. Right to Rectification (Art. 16): You may request that we correct inaccurate or incomplete personal data.
3. Right to Erasure (Art. 17): You may request that we delete your personal data ("right to be forgotten"), subject to certain legal exceptions.
4. Right to Data Portability (Art. 20): You may request your personal data in a structured, commonly used, machine-readable format (a ZIP archive containing per-section JSON files), and have it transmitted to another controller.
5. Right to Restrict Processing (Art. 18): You may request that we limit the processing of your personal data in certain circumstances.
6. Right to Object (Art. 21): You may object to processing based on legitimate interest or for direct marketing purposes. Where you object to direct marketing, we will stop processing immediately.
7. Right to Withdraw Consent (Art. 7(3)): Where we process your data based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
8. Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

We will respond to all rights requests within 30 days. In complex cases, we may extend this period by an additional 60 days, and we will inform you of any such extension.

10. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

1. Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
2. Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain legal exceptions.
3. Right to Correct: You may request that we correct inaccurate personal information.
4. Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, a different quality of service, or be denied service for exercising your rights.

CCPA Categories of Personal Information Collected:

We do not collect: protected classification characteristics, biometric data, sensory data, professional/employment data, education data (beyond study progress within our app), or sensitive personal information as defined by the CPRA.

To submit a CCPA request, see Section 16.

11. Children's Privacy (COPPA)

We take children's privacy seriously. In compliance with the Children's Online Privacy Protection Act (COPPA):

• Users under 13: We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If a child under 13 wishes to use the Service, a parent or legal guardian must create the account and provide consent on the child's behalf.
• Parental rights: Parents or guardians of children under 13 may:
  • Review the personal information we have collected from their child
  • Request deletion of their child's personal information
  • Refuse further collection or use of their child's information
• How to exercise these rights: Contact us at privacy@renkara.com with the subject line "COPPA Request." We will verify your identity as the child's parent or guardian before processing the request.
• If we discover unauthorized collection: If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

For users in the EEA/UK, the minimum age for consent to data processing is 16 (or the lower age set by the relevant Member State, which may be as low as 13). Where the user is below the applicable age, we require consent from the holder of parental responsibility.

12. Data Security

When you choose a password, we check it against the Have I Been Pwned breached-password corpus using that service’s range API. Your password never leaves our systems: only the first five characters of its SHA-1 hash are sent, the service returns every hash suffix matching that prefix, and the comparison happens on our side. The service cannot determine your password or identify you from the request.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Passwords: All user passwords are hashed using bcrypt with an appropriate cost factor. We never store passwords in plaintext.
• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Data stored in our databases and cloud infrastructure is encrypted at rest using AWS-managed encryption keys.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. We use AWS Secrets Manager for secure credential storage.
• Infrastructure security: Our infrastructure is hosted on AWS, which maintains SOC 2, ISO 27001, and other industry-standard security certifications.
• Session management: Session tokens expire after 30 days and can be invalidated by signing out.
• Monitoring: We monitor our systems for security incidents and unauthorized access attempts.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

13. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms:

• Supervisory authorities: We will notify the relevant data protection supervisory authority within 72 hours of becoming aware of the breach, in accordance with GDPR Article 33.
• Affected individuals: Where the breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, in accordance with GDPR Article 34. Notification will be sent via email to your registered email address.
• California residents: We will notify affected California residents as required by California Civil Code § 1798.82.
• Content of notification: Breach notifications will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.

14. Data Protection Officer

Although not legally required to appoint a Data Protection Officer under GDPR Article 37, we have designated a privacy contact to handle all data protection inquiries:

Data Protection Contact Renkara Media Group Email: privacy@renkara.com

You may contact our Data Protection Contact for any questions regarding this Privacy Policy, to exercise your data protection rights, or to file a complaint about our data practices.

15. Artificial Intelligence Providers

The Service uses artificial intelligence in two different ways, and they involve different data. This section describes both and names every provider that processes data on our behalf for either purpose. It replaces the narrower “content synthesis only” description in earlier versions of this Policy, which did not account for our interactive study features.

15.1 Content Synthesis — Before You Ever See It

Educational content — knowledge graphs, question banks, lessons, flashcards, scenarios, case studies, glossaries, exam tips, and labs — is generated and verified in advance, offline, and then published into the Service. For that work we send domain and curriculum content only. We do not send your account data, your identity, your learning history, or your telemetry to any provider for content synthesis.

15.2 Interactive Features — While You Study

Some features respond to you in real time: the study assistant, personalized lesson framing, and hints. These features do send your input to an artificial-intelligence provider. There is no way for a feature to answer what you actually asked without sending what you asked.

For an interactive request we send:

• the text of your message or request, and the conversation history of that assistant session;
• the study context needed to answer it — the course, lesson, question, or concept you are working on, and the relevant portions of our own educational content;
• performance signals that let the response meet you where you are — your proficiency rating, number of activities completed, session accuracy, progress in the course, identified weak areas, your recent activity in the course, and, where you have just answered a question, that question and your answer to it.

We do not send your name, email address, password, or payment information as part of an interactive request. The lawful basis for this processing is performance of our contract with you (GDPR Art. 6(1)(b)) — these are features of the Service you signed up for. If you would rather not have your input processed this way, do not use the assistant, hints, or personalized lesson framing; the rest of the Service, including all published lessons, questions, and exams, works without them.

15.3 Providers

The table below lists both the providers we use today and providers we have approved for these purposes and may begin using without a further revision of this Policy. The Status column tells you which is which.

Anthropic’s API operates under a zero-retention policy for API inputs by default. OpenAI states that API inputs are not used to train its models. Each provider’s own published terms govern its handling of the data we send it; we are not responsible for the privacy practices of these third parties, and we encourage you to review their policies. All of them process data in the United States — see Section 7 for the transfer mechanisms and supplementary measures that apply.

We do not send your notes, bookmarks, study sets, or the contents of your account profile to any of these providers, and we do not sell or share your personal data with them for their own purposes, for advertising, or for training their models on you.

If we add a provider outside this table, or use one of these providers for a materially different purpose, we will update this Policy and notify you under Section 17 before the change takes effect.

16. How to Exercise Your Rights

You may exercise any of your data protection rights by:

1. Email: Send a request to privacy@renkara.com. Please include:
2. In-App: Use the account settings within the AccelaStudy® AI app to:
3. Marketing opt-out: You can unsubscribe from marketing emails by clicking the "Unsubscribe" link in any marketing email, or by contacting us at the email above.

Verification: To protect your privacy, we will verify your identity before processing any rights request. We may ask you to confirm information associated with your account.

Response time:

• GDPR requests: within 30 days (extendable by 60 days for complex requests)
• CCPA requests: within 45 days (extendable by an additional 45 days)
• COPPA requests: as promptly as possible, typically within 10 business days

No fee: We will not charge a fee for processing your request, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request.

Authorized agents: California residents may designate an authorized agent to submit requests on their behalf. The agent must provide written authorization signed by you, and we may still verify your identity directly.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this policy.
• We will notify you by email and/or through a prominent notice within the Service at least 30 days before the changes take effect.
• Where required by law, we will obtain your consent to material changes.

Your continued use of the Service after the effective date of changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may delete your account before the changes take effect.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Renkara Media Group Email: privacy@renkara.com General Support: support@renkara.com

This Privacy Policy is effective as of 2026-08-21.Version 2.3.0